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Service Delivery Manager Job Description
This free service is designed by CV Screen to assist when you are looking to write a job description for a Service Delivery Manager.
Established in 2000, CV Screen is a specialist IT Recruitment Agency which has provided cost effective resourcing solutions to a host of well known organisations such as GlaxoSmithkline, Links of London and John Lewis.
With fees of 12.5% of the basic salary and a large database of IT professionals throughout the UK, CV Screen is sure to be able to assist you when are looking to recruit for a Service Delivery Manager.
If you should require any assistance in recruiting for a Service Delivery Manager, please don't hesitate to contact us on 0845 200 8170.
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Service Delivery Manager Job Description |
- To manage the performance of services to clients as agreed in the contract and ensure that the Service Levels are achieved.
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Duties and Responsibilities |
- Management of an IT Service Delivery team of 6 and be responsible for career development and appraisals.
- Definition of service level agreements (SLA’S) related to contracted services.
- To manage the IT Service Delivery team, taking responsibility for service desk, desktop support and application support.
- Ensure SLA’s are achieved and client expectations are met (or exceeded).
- To build services relationships with clients.
- Ensure quality and profitable services are performed to the agreed SLA.
- To ensure that systems, processes and methodologies as specified are followed to sure effective monitoring, control and support of service delivery.
- To provide reports to an agreed schedule (or on request), including management and account performance reports.
- Attend client service review meetings; areas covered will include performance reports, service improvements, quality and processes.
- To develop and facilitate workshops and training courses.
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Skills / Attributes Required |
- Demonstrable experience of working in an IT Service management capacity.
- Experience of managing suppliers in outsourcing contracts
- Proven people management skills.
- ITIL Service Delivery qualification is desirable.
- Excellent communication skills.
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Salary / Benefits Package |
Up to £40,000 plus Pension and 25 days holiday |
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Related Pages |
| Service Desk Jobs |
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